"We have lived in our current home for five years and have never seen a drop of water in our basement. Unfortunately, several weeks ago, just before Christmas, we had a severe storm and our entire (finished) basement flooded with about 2-3" of water. We were shocked, we were panicked and we needed help. I quickly googled water removal and Northeast Water Remediation came up. I called Tom at about 8pm and he not only talked to me, but asked to FaceTime to see the space. An hour and a half later, a member of his team came over to physically see the space and shortly after we had an estimate. I am usually someone who needs to do a lot of research, get multiple estimates, etc for any work that we have done, especially when it is such a big financial commitment, but time was of the essence and I just had a good feeling about Tom. Boy was I right! The day after the flood, we had a crew here removing carpet, moving furniture/our belongings, cleaning up the space, cutting the drywall, and getting things dried out. Everything was seamless and Tom made sure to communicate what was happening and when every step of the way. I'm actually not sure when he sleeps because he was in touch with us late in the evening, early in the mornings and every hour in between! I truly believe that it is because of Tom and his team moving so quickly that we did not have any mold or any major issues. Any time you have an emergency like this, it is extremely stressful and emotional. But Tom and his team helped make a stressful situation less stressful and provided us with peace of mind that we were getting the problem resolved quickly and thoroughly. Thank you thank you thank you Tom! I hope we never need water remediation again, but if we do, you will be our first call."